Shipping costs and delivery times vary depending on your order, destination, and selected shipping method. Please review the information below before placing your order.
Shipping is calculated at checkout based on the weight of your order, destination, and selected shipping method.
You’ll be able to review the shipping total before completing your purchase.
Most orders ship within 2–4 business days.
Larger orders may require 3–6 business days before shipment. Business days do not include weekends or holidays.
Delivery times begin after your order has shipped.
For US orders, delivery may take approximately 2–14 business days, depending on the shipping method selected.
International orders may take approximately 2–8 weeks, depending on the destination and local postal or customs processing.
These are estimated delivery times and are not guaranteed.
Orders shipped with a tracked shipping method will receive tracking information in the shipping confirmation email.
Some lower-cost shipping options may be sent as regular stamped mail and do not include tracking or insurance.
International tracking availability varies by destination. Some countries offer full tracking, while others may provide limited or no tracking after the package leaves the United States.
International customers are responsible for any customs fees, duties, taxes, or other charges required by their country.
These charges are not included in the shipping cost paid at checkout.
Customs processing may also delay delivery. If your package appears to be held or delayed, you may need to contact your local customs or postal service for additional information.
If your tracked order has not arrived, first check the tracking information provided in your shipping confirmation email.
Packages may occasionally experience postal delays, incorrect scans, address issues, or other carrier-related problems.
If your tracking has not updated for an extended period or shows an issue with delivery, contact me with your order number and I’ll help you determine the next steps.
Some lower-cost shipping options are sent as regular stamped mail and do not include tracking or insurance.
Because there is no tracking information available, I cannot confirm whether an untracked order has been delayed, lost, or delivered.
Refunds or replacements are generally not available for untracked orders unless the package is returned to me.
Please choose an untracked shipping option only if you are comfortable with these limitations.
Please double-check your shipping address before placing your order.
If an order is returned because the address provided at checkout was incorrect or incomplete, additional shipping charges may be required before the order can be sent again.
If the package is returned due to a carrier or label issue that was not caused by the customer, I’ll work with you to get the order reshipped.
If you place more than one US order before your first order has shipped, I may be able to combine them into one package.
Please email sales@teddymuffs.com with both order numbers as soon as possible.
If the orders can be combined, any applicable shipping adjustment will be based on the final package weight.
International orders generally cannot be combined after they are placed because of customs requirements.
If you have questions about tracking, delivery, or a missing order, send me a message and include your order number whenever possible.
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