FAQs

If your order arrives damaged or you receive the wrong item, please contact me within 14 days of delivery and include a photo of the issue. I’ll be happy to help make it right.

For full details about replacements and refunds, please see the Refund Policy.

Orders may be cancelled within 24 hours of purchase as long as the order has not already shipped.

Once an order has shipped, it can no longer be cancelled.

If you place more than one order before your first order has shipped, I may be able to combine them into one package.

Please email me at sales@teddymuffs.com with both order numbers as soon as possible. If the orders can be combined, I’ll adjust any applicable shipping overage based on the final package.

Unfortunately, international orders cannot usually be combined after they are placed due to customs requirements. If you accidentally place multiple orders, contact me before they ship and I’ll let you know what options are available.

If you need to change something on your order or update your shipping address, please contact me as soon as possible at sales@teddymuffs.com with your order number.

I’ll do my best to help, but changes are not guaranteed once an order has been placed. If your order has already shipped, I’m unable to update the shipping address or make changes to the order.

Usually, yes! If you’ll be attending an event where Teddymuffs is vending, contact me before the event with your order number.

As long as the order hasn’t already shipped, I can bring it with me for pickup at my booth and refund any applicable shipping charge.

Shipping timelines, tracking information, international shipping, and other delivery details can be found in the Shipping Policy.

Many sold-out items are restocked, but restocks depend on the product and availability.

If a restock notification is available on the product page, sign up to receive an email when it’s back in stock. I don’t currently offer pre-orders for sold-out items.

No. Teddymuffs products are independently created fan-inspired items and are not official merchandise or affiliated with the original brands, companies, or creators.

All artwork sold by Teddymuffs is drawn by me, Jess, from start to finish. No AI is used in the creation process.

Teddymuffs accepts major credit cards as well as available express checkout options such as PayPal, Venmo, Google Pay, and Shop Pay.

A declined payment may sometimes appear as a temporary pending authorization on your account. This does not necessarily mean the payment was completed.

Pending authorizations are usually removed automatically by your bank or card issuer. If the charge remains or you believe you were charged more than once, please contact your bank or card issuer for more information.

After your order has been fulfilled, you may receive an email inviting you to leave a review.

You can also leave a review directly from eligible product pages on the website.

You can reach me through the Contact page or by email at sales@teddymuffs.com.