Because most Teddymuffs products are made and/or fulfilled in small batches, returns and refunds are generally not accepted. However, replacements or refunds may be available in certain situations outlined below.
If your order arrives damaged or you receive the wrong item, please contact me within 14 days of delivery.
Include your order number and a photo showing the issue so I can help get it sorted out. Depending on the situation, a replacement or other resolution may be offered.
Orders may be cancelled within 24 hours of purchase as long as the order has not already shipped.
Once an order has shipped, it can no longer be cancelled.
If your order has not arrived, please review the Shipping Policy for information about shipping timelines, tracking, delayed packages, and missing mail.
View Shipping PolicyIf you have a question about your order or believe there is a problem, please contact me as soon as possible.
Including your order number whenever possible will help me find your order and assist you more quickly.
Contact MeSend me a message through the Contact page or email sales@teddymuffs.com and I’ll be happy to take a look.
Contact Me